The utility is providing fault currents and X/R ratios at the 12 kv pole on the primary side of their transformer for various studies I'm doing. So, I'm having to model their equipment. The problem I'm having is getting the proper protective device info. In one instance the fuse size is so large the incident energy is 370 cal/cm2. The fuse is waaaay to the right of the transformer damage curve. I'm sure it's wrong but "that's what the documentation shows". In another instance, the area of study is close to the substation so there is no protective device on the pole, I was told it's being handled by protective relays at the substation.

The protective info I have is from calling the utility back and requesting more info. Is there another way to do this? I'm using etap. I know I need clearing times but don't think I can just enter a clearing time in etap. It really seems to need the overcurrent device specified.

Looking for suggestions on how to make this simpler and more efficient. Thanks for any help.

Sounds like they are giving you the tap fuse information. Tell them you want the transformer fuse size.

The results you are describing are very typical.
It is not unusual for the utility devices to be sized to operate only as a last resort in order to save their grid, they often hope the fault will "clear" itself first.

I have performed many studies where I have ignored the 'settings' of the utility devices, although I do prefer to include them.

If the protective devices are ignored, the software won't give arcflash data on the line side of the customer's breaker. If labels are placed on the breakers based on the arc flash data on the line side, how do I label them? Once I get to the load side of the customer's breaker it's fine.

Thanks for your help.

It depends on how you model your system and what options you chose. As I said I do it often in SKM's PTW software.

It is extremely unlikely that a primary side utility protective device will ever have any thing other than a >40cal/cm² condition on the 'service entrance equipment'.

Sure, they love to replace transformers.

It is likely the transformer fuses don't show up in the maps because they are considered to be part of the transformer assembly. Since the crews carry a fusing schedule based on transformer kVA, there is no need to track the fuses separately. Suggest you get a hold of someone in engineering or operations at the utility.

I did not say they did.

I said the utility protective devices are normally sized with the hope that the fault clears itself rather than requiring them to operate.

This is from a Cooper Power Systems fuse data sheet:
"Note: Table shows minimum recommended ELSP fuse rating. Recommended ELSP backup fuse will coordinate with protecting fuse and melt only on internal transformer faults." (my emphasis).

[url="http://www.cooperpower.com/Library/pdf/24050.pdf"]http://www.cooperpower.com/Library/pdf/24050.pdf[/url]

The "protecting fuse" referred to is the expulsion fuse that is used in series with the ELSP current limiting fuse to provide full range protection.

See stevenal's post. The recommendation is so that the expensive ELSP backup fuse only operates for internal transformer faults. External faults will cause the less expensive expulsion fuse to operate.